Accessibility

Accessibility Statement — Toronto & Greater Toronto Area

Our Commitment to Accessibility

We are committed to making our websites accessible and usable for a broad range of users, including individuals with disabilities. We believe everyone should be able to browse our site, access information, and complete purchases with confidence.

We strive to improve the accessibility and usability of our websites on an ongoing basis.

Accessibility Standards

Our goal is to align our websites with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably achievable.

We aim to meet applicable accessibility expectations in the jurisdictions in which we operate.

Accessibility considerations are incorporated into our design, development, and content practices, and we work to identify and address potential barriers as technology and standards evolve.

Ongoing Efforts

Accessibility is an ongoing process. We periodically review our websites and make updates to improve usability, including:

• Improving keyboard navigation and screen reader compatibility
• Ensuring sufficient color contrast and readable text
• Supporting assistive technologies commonly used by visitors
• Reviewing new content and features with accessibility in mind

Because our websites are dynamic and may include third-party tools or integrations, some content or functionality may not yet fully conform to accessibility standards.

Third-Party Content

Some features or content on our websites may be provided by third parties (such as payment processors, embedded tools, or apps). While we encourage accessibility best practices from our partners, we do not control all third-party content and cannot guarantee its accessibility or ongoing compliance.

Assistance and Feedback

If you experience difficulty accessing any part of our website, or if you need assistance placing an order or finding information, we encourage you to contact us so we can assist you.

We welcome feedback and will make reasonable efforts to address accessibility concerns where feasible. We will make reasonable efforts to respond within a reasonable timeframe.

Contact Us

If you have questions about accessibility or need support, please contact our customer service team through the contact methods listed on our website. When reaching out, please include:

• The webpage or feature you were trying to access
• A brief description of the issue you encountered
• The assistive technology or device you were using (if applicable)

Continuous Improvement

We are committed to continually improving the accessibility of our websites and view accessibility as an important part of providing a positive experience for all visitors.