Track Your Toronto Baskets Order
Enter the requested order information below to view the latest available status.
Use the same email address and order details provided when the order was placed. Tracking information may update as the order moves through preparation, dispatch, and delivery.
Tracking details become available once your order has been processed and prepared for delivery.
Before You Track Your Order
Having the correct order details will help the tracking tool locate the order.
Order number: Use the number shown in the order confirmation.
Email address: Enter the purchaser email associated with the order.
Delivery details: Confirm that the information matches the original order.
Understanding Your Order Status
Status wording may vary depending on the order, product, and delivery method.
Order received
The order has been submitted and payment information has been received.
In preparation
The order is being assembled or prepared for fulfillment.
Dispatched
The order has left the preparation facility for delivery.
Delivered
Available delivery records indicate that the order has been completed.
When Tracking Information Updates
Tracking details may not appear immediately after an order is placed.
Orders begin processing after payment is confirmed. Status information may update as the order moves through preparation and delivery. Delivery dates and times remain estimates and may be affected by routing, traffic, weather, recipient availability, and operational capacity.
When an Order Is Marked Delivered
A delivered status means that proof of delivery has been recorded.
Depending on the destination, an order may be handed directly to the recipient or delivered to an appropriate concierge, reception desk, mailroom, or safe location. Review the delivery details and confirm with the recipient or building staff before contacting customer service.
Unable to Find Your Order?
Check the information entered before submitting another tracking request.
The tracking tool may not locate an order when the order number or purchaser email does not match the original order details. Recently placed orders may also require additional processing time before a status becomes available.
- Confirm the order number from the confirmation email.
- Use the purchaser email address associated with the order.
- Check for typing errors or extra spaces.
- Allow time for recently submitted orders to begin processing.
Order Tracking Questions
Common questions about order status and delivery updates.
Recently placed orders may require processing time before tracking information becomes available. Confirm that the order number and purchaser email are entered correctly.
No. Delivery timing depends on routing, traffic, weather, recipient availability, and operational capacity.
Confirm with the recipient, concierge, reception desk, mailroom, or other appropriate delivery location. Contact customer service if the order still cannot be located.
Changes or cancellations may no longer be possible once an order has been dispatched.
The purchaser or recipient may report an issue. Order information may be requested before assistance can be provided.
Still Need Help With Your Order?
Contact customer service with your order number and delivery details for order-specific assistance.
Customer service is available by email, phone, and chat from 9:00 AM to 8:00 PM ET, with extended hours during major holidays.